Quality Management System standard ISO 9001 is known for establishing basis of all ISO standards. It offers best management practices to increase the quality and efficiency of managing an organization’s core processes. ISO 9001 has a wider scope than usual standards; it can be applied to any type of industry whether it belongs to service sector or production side.

Benefits:
• Increased credibility and competitiveness
• Lower costs and shorter cycle times through effective use of resources
• Enhanced customer satisfaction and improved customer loyalty leading to repeat business
• Consistency in the delivery of your product or service
• Improved communication, planning and administration processes

Quality Management System certification from DCS will help your organization develop and improve performance. ISO 9001:2015 certification enables you to demonstrate high levels of service quality when bidding for contracts and a valid ISO 9001:2015 certificate shows that your organization follows internationally recognized quality management principles.
Contact us to carry out the full certification process, or a gap assessment against the ISO 9001 QMS standard to identify your organization’s preparedness.

 

FAQ

Does ISO 9001 still apply to all organizations big, small, different sectors and different items products, services?

The concept of the standard has not changed, it’s applicable to any type of organization, regardless of the size, type or its core business.

What has been changed in terms of planning?

ISO 9001:2015 has widened the scope of planning and now requires the organization to address risks and opportunities, quality objectives and planning of changes throughout the organization. As new products, technologies, markets and business opportunities arise, it is to be expected that organizations will want to take full advantage of these opportunities. This has to done in a controlled manner, and be balanced against the potential risks involved that could potentially lead to undesirable side-effects.

Why has product been changed to products and services?

ISO 9001:2008 already made it clear that the term product in the previous version of the standard also includes service, so there is no impact in practical terms. The term products and services is now used throughout the standard to reflect the far greater use of the standard outside of the manufacturing sector, and to emphasize its applicability in the service industries.

How should a certified organization prepare for the transition to the revised standard?

Until the revised standard’s projected publication date (target – September 23, 2015), organizations currently holding ISO 9001 certification should track the progress of the revision process as well as information regarding important changes to the standard. Once the revised standard has been published, certified organizations will need to carefully review changes in the standard and map out a process for implementing modifications to their existing quality management system to meet the new requirements.

What is the extent of an organization’s responsibility?

This means that based on customer agreements or other requirements, the organization may be responsible for providing support for their product or service after delivery. This could include, for example, technical support, training, on-site testing and start up and commissioning, field service, routine maintenance, or in some cases recall. All of these would typically be part of the contractual requirements agreed to with customers or in some cases may be required by regulatory bodies.

Do we have to change our QMS structure and terminology to reflect the changes in the ISO 9001 revision 2015 pdf standard?

There is no requirement for the structure and terminology used in this Standard, to be applied in developing and documenting an organization’s quality management system. Organizations can choose to use structure and terminology that suits their operations (e.g. using “records”, “documentation” or “procedures” rather than “documented information”; or “supplier”, “subcontractor” or “vendor” rather than “external provider”).

How will the revision affect my current certification?

Organizations that are already certified to ISO 9001:2008 should contact their certification/registration bodies (CB/RB) to agree a program for analyzing the clarifications in ISO 9001:2015 in relation to their individual quality management systems and for upgrading their certificates. Certified organizations should bear in mind that ISO 9001:2008 certificates have the same status as new ISO 9001:2015 certificates during the co-existence period. Organizations in the process of certification to ISO 9001:2008 should change to using ISO 9001:2015 and apply for certification to it.

ISO 9001:2015 Requirements: How will the revision affect the employees of an organization?

This will depend on the extent of revisions that an organization may need to make to its quality management system, but generally it will be expected to provide some form of transition training to its staff. At a minimum, awareness training of the new standard should be provided, as well as an assessment of the new standard’s impact on the various processes and personnel. However, it is entirely possible that the majority of organization’s workforce will feel little or no effect from the organizations transition to ISO 9001:2015.

What is the transition time frame to comply with this revision?

There will be a three year transition period from the publication date of ISO 9001:2015. Eighteen (18) months after publication of ISO 9001:2015 all accredited new certifications issued (initial certifications) shall be to ISO 9001:2015. Three years after publication of ISO 9001:2015, any existing accredited certifications issued to ISO 9001:2008 shall not be valid.