ISO 20000 is a service management system (SMS) standard, which describes the requirement for planning, establishment, implementation, operation, monitoring, maintaining and improving a service management system. These requirements include;
• Design of service
• Transition of service
• Delivery of service
• Improvement of service

Benefits:
ISO 20000 is used for;
• Implementing a framework for working through the definition and implementation of a set of processes
• Attaining recognition from a third party on the level of maturity reached by the organization
• Preserving a demonstrated service quality
• Preserving better alignment between business objectives and IT

DCS offers a certifiable and state of the art Standard according to ISO requirements for Management Systems.

Contact us to carry out the full certification process, or a free gap assessment against the ISO 20000: 2011 IT Service Management System to identify your organization’s preparedness.

     FAQ

How IT service management standardization is improved with ISO 20000?

Standardization is improved with ISO 20000 by corresponding to the following:

  • Implementing a framework for working through the definition and implementation of a set  of processes

  • Attaining recognition from a third party on the level of maturity reached by the organization

  • Preserving a demonstrated service quality

  • Preserving better alignment between business objectives and IT

How ISO 20000 helps IT organizations?

ISO 20000, is the international IT service management (ITSM)standard that enables IT organizations (whether in-house, outsourced, or external) to ensure that their ITSM processes are aligned both with the needs of the business and with international best practice.

What is the methodology required by ISO 20000 standard?

The PDCA methodology, is applied in the ISO 20000 is briefly described as follows:

  • PLAN:

    establishing, documenting and agreeing to the SMS. The SMS includes the policies, objectives, plans and processes to fulfill the service requirements.

  • DO:

    implementing and operating the SMS for the design, transition, delivery and improvement of the services.

  • CHECK:

    monitoring, measuring and reviewing the SMS and the services against the policies, objectives, plans and service requirements and reporting the results.

  • ACT:

    taking actions to continually improve performance of the SMS and the services.

What are the Benefits of ISO 20000?

  • Offers competitive differentiation by demonstrating reliability and high quality of service

  • Gives access to key markets, as many organizations in the public sector mandate that their IT service providers demonstrate compliance with ISO 20000

  • Provides assurance to clients that their service requirements will be fulfilled

  • Enforces a measurable level of effectiveness and a culture of continual improvement by enabling service providers to monitor, measure and review their service management processes and services